**Bubbletent Australia strongly urges guests to obtain travel insurance as the below terms are strictly enforced**
Terms & Conditions
Please take the time to read these terms and conditions before booking your stay with Bubbletent Australia.
By accessing this website, you agree to accept, without limitation, all of these terms and conditions of use.
All bookings made are subject to these terms and conditions and the person making the booking is deemed to have accepted these terms and conditions on behalf of the individuals staying at Bubbletent Australia.
Bubbletent Australia has the right to change or update these terms and conditions without prior notice by posting amended terms on our website.
Check in/Check out
Check in: After 3:00pm – sunset. In order to offer guests the best experience, please arrive well before sunset. We specifically chose a dark and remote location which as a result can be hard to get around for the first time in total darkness.
Check out: By 10:00am
Paid and complementary (for single night stays) variations on these times may be available. Please enquire before making your booking. Guests may also be charged a fee if arriving earlier or leaving later than the times above, without prior approval.
Bookings
Bubbletent Australia is an adult only campsite and is unsuitable for babies, children, or teenagers. You must be at least eighteen (18+) years of age to make a booking and stay at Bubbletent Australia.
You must pay the full amount of your stay before the booking will be confirmed.
You agree to not bring any more people than the bubbletent has been booked for. It is two (2) adults permitted per tent. Only paying guests are allowed on the property and visitors are strictly not permitted. This includes (but is not limited to) photographers, tour operators and other local service providers. Permission may be granted only by management’s prior consent and at managements sole discretion. Only those persons indicated on the booking form may enter the bubbletent and use the property. Bubbletent Australia reserves the right to request additional guests to leave if this is not adhered to; and in extreme circumstances may evict you from the property without a refund. Bubbletent Australia reserves the right to either:
- Request additional guests to leave and pay a minimum fee of $250 per person per night:
- Request all guests to leave without a refund and pay a fee of minimum $250 per person per night.
Due to the close proximity of wildlife and stock, no pets are allowed on the property. If guests are found to have a pet, or there is evidence of a pet having been on the premises, Bubbletent Australia reserves the right to either:
- Request guests to remove the pet immediately and pay a cleaning fee of a minimum $250;
- Request guests to leave without a refund and pay a cleaning fee of a minimum $250.
Bubbletent Australia strongly recommends that at the time of booking you purchase comprehensive travel insurance to cover items including but not limited to: loss of booking amount through cancellation, loss or damage to personal baggage, loss of money and medical expenses.
When staying at Bubbletent Australia, please keep all valuables and belongings safe. In the event that your personal possessions are lost, stolen, damaged or misplaced on the premises, Bubbletent Australia does not assume financial responsibility.
Strictly no smoking is permitted on the property and/or in the bubbletent. Any evidence of smoking and/or inappropriate use of fire outside of designated places and/or inappropriate disposal of charcoal can attract an additional cleaning surcharge of a minimum of $250 and a referral to the authorities for negligent behaviour.
You will also find a fully-run tub of rainwater for the duration of your stay, it can take the bath up to 180min (even more if instructions aren’t followed closely) to heat up to body temperature depending on the conditions and season. Wood-fired bath is thoroughly cleaned between guest stays. Wood-fired bathtubs can be refilled at a cost, please enquire prior to emptying bath with either caretaker or info@bubbletentaustralia.com. Please don’t use your own bubblebaths, soaps, salts, shampoos or scrubs or anything else prior to checking with management. An eco-and-bath-friendly lavender oil has been provided for each stay. An earlier check in of 2pm is available to single nights mainly to permit longer time to heat the bathtub for single night stays. You will find additional safety instructions on the use of wood-fired bathtub on an infographic at each bath area, it can also be obtained by contacting info@bubbletentaustralia.com. Please note that while every endevour is made to ensure guest privacy that the property is a working farm and roads and paddocks are in use 24/7. We will worry about emptying it, cleaning and removal of charcoal, you just enjoy it and work on your fire-making and fire-maintenance skills, videos and infographics will be provided to guests and a caretaker is at hand to assist the process.
Our bubbletents are located on rural and often undeveloped areas of land that may not be staffed 24/7. As such you (the guest or traveller) acknowledge that it is your responsibility to maintain your own safety in and around our bubbletents and property. You acknowledge that you are aware of the risks entailed in the remote rural environment (including but not limited to spiders, wombat holes, snakes, hot summer temperatures, cold temperatures in winter, windy conditions, unexpected bushfires and smoke, snow and icy conditions, hail, thunder and lightning, high escarpments and any slips and falls) and the low-light environment at night that is preserved for the benefit of stargazing.
The location of your bubbletent will be sent in a welcome guide upon full receipt of funds and the completion of the online check-in and credit card authorization process within two weeks of your stay. You won’t be able to attend and risk forfeiting your booking if you fail to complete the pre-authorization.
Any damage, loss or expense incurred by management as a result of your stay will be charged against the pre-authorized credit card used during the online check in and may exceed the limit of the pre-authorization if the costs incurred exceed the pre-authorization. Examples of this include but are not limited to any breakage, damage or excess cleaning requirements or extra guests beyond those declared.
You agree to leave the site and the bubbletent in the condition it was on arrival, and that you will report any damages which have occurred during your stay.
Bookings may be transferred to another guest only with managements prior written approval and the payment of a $80 variation fee.
All bookings are subject to availability.
Cancellation policy
Our emails are staffed 9-5pm on business days only.
Due to high demand for our bubbletents, please only book the dates you wish to stay.
Any cancellation or variation to your booking will attract a $80 fee, excluding any booking or merchant fees (Variation Fee).
All Cancelations and re-scheduling must be done in writing to the email address listed on Bubbletent Australia’s website in the contact page before 5pm on a business day and will be refunded in the manner with which the booking was initially made.
Cancellations or reschedules must be made at least 30 days prior to the scheduled check in date to avoid any additional fees. (Please note this could be up to 32 calendar days if the booking falls on for example Monday 4th of Oct, we would need to be notified by 5pm on Friday 2nd of Sept to avoid any penalties)
Cancellations or reschedules made between 29 days and 15 days prior to the scheduled check in date will be required to pay 50% of the booking including the Variation Fee.
Cancellations or reschedules made less than 14 days prior to the scheduled check in date will be required to pay 100% of the booking including the Variation Fee.
Refunds will be processed within 5 business days.
From time to time it may be necessary for Bubbletent Australia to cancel your booking due to events beyond its control. Such events include but are not limited to extreme weather events, bushfires, government directions, government mandated shutdowns, infectious disease, pandemics, or virus. If Bubbletent Australia is required to cancel your booking due to an event beyond its control, then Bubbletent Australia will provide you with a gift voucher for the same value as the amount you have paid to Bubbletent Australia as at the date of cancellation.Gift voucher terms and conditions can be publicly accessed on our website. You acknowledge and agree that to the extent permitted by law, Bubbletent Australia will have no obligation to refund any money paid unless it decides to do so in its absolute discretion.
Weather conditions:
Bubbletent Australia does not accept any responsibility for any affect on your stay due to adverse weather conditions (wind, rain, storms, snow etc). We do not offer refunds in lieu of being able to experience the outdoor firepits or bathtubs due to adverse weather or unsuitable conditions.
You will not hold Bubbletent Australia liable for any monetary reimbursement in relation to any new accommodation procured.
Vehicles:
You agree to follow the supplied route to the designated bubbletent and park at the designated parking spot for your bubbletent indicated by signage.
You must not attempt to drive off the supplied route. The path to the bubbletent from your designated parking spot is not suitable for driving. Failure to follow this may result in your car being damaged or bogged, or damaging Bubbletent Australia’s property and towing or repairs of property may be required at your expense.
Off-roads are particularly not suitable for low-lying cars i.e. sports cars. If you are unsure about any road or track, please check with management prior to booking.
Due to the remote location of our grounds there is a component of off-road driving on a track in use. While all efforts are made to keep the roads suitable for all-weather driving, no responsibility is taken for loss or damage to vehicles including but not limited to rocks or debris on the road, uneven surfaces, exposed rocks, wildlife or washed road surfaces.
All roads are in use 24/7 by landholders and Bubbletent Australia staff and invited members of the public.
Electronics
Our bubbletent are off-grid, which means we rely on off-grid solar power.
Please note that there are no power sockets provided. Our solar kit is carefully calculated to power the turbine, fridge, electric blankets and the phone charge station only and we are unable to accommodate any external electronics. Any tampering with the electronics in the bubbletent or the solar kit can result in disruption to your stay and/or damage to our equipment. You will be responsible for any liability for expenses or repairs and any potential future loss of revenue.
Campfires
Campfires must only be lit in the designated areas near your bubbletent for the purposes of cooking and subject to suitable weather conditions, fire bans and any directions from management.
Air con and Sunshield
Its our goal to provide the best possible glamping experience for our guests and to that end were in the process of installing aircons in Leo and Cancer tents to make the guest experience more enjoyable, please note that we may have current issues with them and in the event that it doesn’t have the performance that is satisfactory, we may reduce the rate to the tune of $50 per night. This will be offered at managements discretion.
Once (if any) technical difficulties need to be/are resolved to the satisfaction of management, the room rates will be reverted to as advertised price.
Guests are required to put the sunshield on during the day either upon checkout or on the second date of their stay. A video with instructions has been provided for guests and the caretaker is able to assist and required to be notified if guests are finding it difficult to put on.
Private Information
You consent and authorise Bubbletent Australia to collect, use and disclose your personal information for the purposes of administering your booking and providing you with any services associated with your booking.
Bubbletent Australia uses surveillance onsite for safety reasons and by accepting this booking you consent to the surveillance.
You consent to information which you have provided to Bubbletent Australia as part of your booking being used by Bubbletent Australia for the purpose of informing you about offers and promotions which relate to Bubbletent Australia.
Upon request and to the extent permitted or required by law, Bubbletent Australia will provide an individual with access to and/or the ability to correct their personal information held by Bubbletent Australia.
For more information, please refer to the Bubbletent Australia’s Privacy Policy.
Indemnity and Limitation of Liability
To the extent permitted by the law, you agree to release, indemnify and hold harmless, Bubbletent Australia and its current and former officers, employees, contractors, sub-contractors/consultants (including their respective employees and contractors) and agents against, from and in respect of all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including but not limited to consequential and economic losses, property loss/damage and damages for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your booking or your stay at the property except to the extent such expense, cost, liability, claim, action, proceeding, damage, judgment or loss arose out of, was caused by, attributable to or resulted from Bubbletent Australia’s negligence, wrongful act/omission or breach of these terms and conditions.
To the extent permitted by law the aggregate of Bubbletent Australia’s liability to you is limited to an amount not exceeding the amount paid by you for your booking.
Each indemnity in these terms and conditions is a continuing and independent obligation and survives the termination or expiry of these terms and conditions.
Australian Consumer Law
To the extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom or the general law that impose any liability or obligation on Bubbletent Australia are excluded under these terms and conditions.
Nothing contained in these terms and conditions excludes, restricts or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law or under any international consumer protection legislation, provided that, to the extent that such law permits Bubbletent Australia to limit its liability, then Bubbletent Australia’s liability is limited to:
in the case of services, supplying the services again or payment of the cost of having the services supplied again; and
in the case of goods, replacing the goods, supplying equivalent goods or repairing the goods, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired.
Miscellaneous
These terms and conditions are governed by and will be construed in accordance with the laws of New South Wales.
If part or all of any clause of these terms and conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these terms and conditions and the remaining provisions of these terms and conditions will continue to have full force and effect.